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Why are my Smart Connections™ "Pending"?

A “Pending” status is normal. Your Connection Specialist is reviewing your account and making note of any information that is needed before the connection is switched ON.  

Please refer to the four steps of your purple Getting Started Checklist while you wait. If you still have steps to complete, continue working on them. Your Connection Specialist will be in touch through email, phone, or chat about the next steps.